04 Mar Prevent impulse management
A work environment is by definition experienced subjectively. By the employees themselves – there is never enough room, it is too hot / too cold, there is too much noise, there is too much / too little light, there are not enough printers etc. – and by the management – the building is too spacious / too small, it is inefficiently designed, etc. Due to this subjective experience, there is a danger of impulse management: which is when everything is done to satisfy the management or the employees at that moment. Why? Because a satisfied employee performs better or – the opposite scenario – if he is dissatisfied, he might leave the organisation.
To overcome this, it is important for the workplace manager – you know, the ‘old’ facility manager with a holistic view of duties, who also looks at issues such as HR, IT, mobility and sustainability – to first sort out the facts. To look at key figures and occupancy ratios, and on the basis thereof start a conversation with both employees and the management. Because from these figures it can indeed become evident that the efficiency in the workplace can be improved.
But how do you improve the workplace and where do you start? For this, Measuremen developed the Workplace Maturity Model©, which can be applied in three different areas namely: means, activities and people. The first focuses on all workplace assets, the second on activities and tasks carried out by the people in the workplace, and the third on individual coaching and employee development.
The Workplace Maturity Model© has four phases that an organisation can go through, whilst improving the workplace efficiency namely: acknowledge, validate, manage and optimise. Each phase also builds on the solid foundation that is laid in the first phase/phases. Besides, much attention is paid to communication and support in every phase, concerning both employees and the management.
And with that the circle is complete. Because with this approach, the danger of impulse management will definitely disappear. As an organisation, you build up the information density step by step, in order to make the approach to workplace efficiency in your organisation as solid as a rock.